The role of collaboration in building better billing: Elevate IQ & GoCardless
Factors inherent within legacy billing and monetisation platforms have earned these systems a bad reputation. Even before 2015, when we launched Elevate IQ billing, we heard the same complaints about traditional solutions. Billing was slow, inefficient, error-strewn, and vulnerable from a security perspective. Billing took time away from other tasks more impactful to a business’ growth ambitions. Ultimately, organisations felt that billing restricted them, rather than providing a launchpad for accelerated growth.
Catalysts for Success: 10 essential features for wholesale billing systems
In this article, we will explore the differentiating features and capabilities that wholesale providers require from their billing system in this dynamic and demanding sector. Wholesale Service Providers occupy a unique position in the telecommunications industry. They serve as intermediaries between network infrastructure providers and retail ISPs or businesses, enabling the distribution of digital services […]
The right to connect: How your billing platform can help uphold your social responsibility vision
Connectivity is essential to modern life; for many, the right to connect is akin to a human right, says Marketing Executive Dania Aymach. With the current cost of living crisis, many consumers and businesses are struggling to keep up. Communication providers want to play their part in supporting the nation’s most vulnerable, but for many, […]
Data monetisation and predictive analytics: An untapped opportunity for Service Providers
Chief Technology Officer at Strategic Imperatives, Matt Brewster, explores the opportunity for service providers to unlock the value of data to create a competitive advantage. Communication Service Providers hold an immense source of information that can deliver valuable business intelligence, predict opportunities, and create a rich engagement model with their customers, however, this goldmine mostly […]
Why best-in-class billing systems are a game changer for the channel
Rapid change is reshaping the telecoms services market, writes MD Wail Sabbagh. IOT, OTT & cloud services are widespread and the 5G promise of a future of smart cities, connected communities and multi-layered services are quickly expanding beyond the prototype phase. Service providers must expand if they are to thrive, and that means offering services […]
A checklist for a successful monetisation platform due diligence strategy
Billing & Monetisation Product Owner, Dr. Dilaksha Attanayake, says there’s no shortage of emotive words used by vendors to promote billing and monetisation platforms. But how do you ensure success? For service providers looking to upgrade their BSS (Business Support Systems) capability to effectively monetise the new connectivity and digital services eco system, details of […]
It’s the end of the line for “first bill shock”
For many customers, their only interaction with their service provider is the monthly bill, so it’s critical to get this interaction right. The first bill defines the customer experience and drives a positive relationship. Service providers place considerable focus on the role of the bill as a valuable touch point; it serves as an opportunity […]
