CityFibre
Learn how CityFibre enhanced its billing capabilities with Elevate IQ
CityFibre’s voice and data division Entanet is one of the UK’s leading voice and data ISP ‘connectivity wholesalers’, and is renowned for its commitment to strong and enduring customer relations.
The business is part of CityFibre, and relies on powerful partnerships to uphold its growing reputation as a service leader.
Business Objectives
For too long, its inflexible, poorly supported and slow billing platform had been restricting agility and growth. To sustain an ambitious growth trajectory and enhance service standards, Entanet required a far faster, more intuitive and dependable billing solution.
Entanet’s incumbent system had clear flexibility and stability issues, and its limited functionality was typical of many legacy setups. Users were spending hours processing data manually and creating statements, unsure that processes would complete accurately… or at all.
Pain
points
01
Time consuming
Bill runs taking forever to complete and draining resources.
02
Stability issues
Legacy platform becoming increasingly unstable and unreliable.
03
Frustratingly inflexible
Increasingly unfit for purpose and lacking future-proof
functionality.
With the business continuing to expand, bill runs were increasingly a ‘boiler room’ situation involving several staff over a day and a half, diverting time and resources unnecessarily. Entanet knew it was high time for change.
Our Solution
Entanet billing solution
With Elevate IQ replacing Entanet’s legacy platform with a powerful and scalable SaaS solution, things swiftly became not only faster, more intuitive and automated, but also more reliable and reassuring.
Elevate is a world-class SaaS solution for forward-thinking telecoms businesses. Find out how you can transform your billing overnight – arrange a demo today.
Neil Watson
Head of Service
“Our experience with Elevate is generations ahead of what we have used before. Adopting Elevate represents a strategic enhancement of our billing capability and strategy.”
Ready to try? Book a demo today.
