Calteq
Explore how Calteq gained trust in its billing operations with Elevate IQ
Since 2003, Calteq has built a well-earned reputation as a collaborative business partner and trusted service provider that truly puts the customer first. Today, the company delivers high-quality communications solutions to some of the most well-known businesses in the UK.
Having lost confidence in its billing process after a series of costly inaccuracies, poor support and an inflexible billing solution that has become a barrier to their growth, it became a key priority for Calteq to identify a billing partner and a billing solution they
can rely on to underpin their ambitious plans and effectively monetise their rapidly growing pipeline.
Business Objectives
The limitations of Calteq’s billing platform often meant that they were left flying blind. Identifying loss-making customers and ensuring propositions were profitable was a major challenge, whilst creating flexible packages and billing for modern digital services was often a time-consuming work around as Calteq had to sidestep the rigid capabilities of a billing platform designed for the legacy telecom era.
Calteq needed to deploy valuable resources to overcompensate for a system they knew was falling short, even underbilling customers for fear of overcharging them.
Pain
points
01
Inflexible billing
Rigid, batch driven billing platform requiring painful workarounds.
02
Poor revenue assurance
Inaccuracies, poor reconciliation & no real-time profitability view.
03
Resource intensive
Valuable resources needed to overcome inflexibility & limitations.
To keep ahead of the competition, Calteq needed a next-level cloud native billing and monetisation platform that could empower its transformation, support its growth and restore its confidence in its ability to bill and monetise effectively.
Our Solution
Smooth migration and immediate impact
Migration was quick and efficient; SI’s onboarding team took full ownership of the process and worked with Calteq to bring their billing process up to date and cleanse their billing data. The first bill run with Elevate was Calteq’s fastest and the result was a clear and measurable benefit to Calteq’s bottom line.
Mike Stephenson
Director and Co-Founder
With Strategic Imperatives we have found the right billing partner, and thanks to Elevate we’re confident that we now have a strategic billing platform that will seamlessly power our ambitious growth plans.
Ready to try? Book a demo today.
